What areas in Dubai do you serve for chauffeur services?

We provide comprehensive coverage across all Dubai areas including Downtown Dubai, Dubai Marina, JBR, Palm Jumeirah, Business Bay, DIFC, Jumeirah, Al Barsha, Deira, Bur Dubai, and all major airports, hotels, and commercial districts.

How far in advance should I book my limousine service?

We recommend booking at least 24-48 hours in advance for standard services. For special events, weddings, or during peak seasons (October-April), we suggest booking 3-7 days in advance to ensure vehicle availability.

What types of luxury vehicles are available in your fleet?

Our fleet includes Rolls Royce Cullinan, Mercedes-Benz S-Class, BMW 7 Series, Range Rover Autobiography, Toyota Previa, Cadillac Escalade, and other premium vehicles. All vehicles are latest models and maintained to the highest standards.

Do you provide airport transfer services from Dubai International Airport (DXB)?

Yes, we specialize in airport transfers from both Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). Our drivers monitor flight schedules and provide meet-and-greet services at arrivals.

What is your cancellation and refund policy?

Cancellations made 24 hours before the scheduled service receive a full refund. Within 24 hours, a 50% charge applies. No-shows are charged the full amount. Special event bookings have a 7-day cancellation policy.

Are your chauffeurs professionally trained and licensed?

All our chauffeurs are professionally trained, RTA-licensed, experienced drivers with extensive knowledge of Dubai routes. They undergo regular training and background checks to ensure your safety and comfort.

Do you offer hourly rental packages? What are the minimum hours?

Yes, we offer flexible hourly packages starting from 5-hour minimum for city tours and business meetings. Packages include 5, and 10-hour options with unlimited stops within Dubai.

What payment methods do you accept?

We accept cash (AED), credit/debit cards (Visa, MasterCard, American Express), bank transfers, and corporate accounts. Online payments are secured through encrypted payment gateways.

Can I book a limousine for special occasions like weddings or anniversaries?

Absolutely! We specialize in wedding limousines, anniversary celebrations, birthday parties, and corporate events. We offer decorated vehicles with complimentary red carpet service for special occasions.

Is child seating available for families traveling with children?

Yes, we provide complimentary child seats (baby seats, booster seats) upon advance request. Please specify the age and requirements when booking to ensure proper seating arrangement.

Do you provide services to other emirates besides Dubai?

Yes, we serve all emirates including Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, and Fujairah. Inter-emirate trips are charged based on distance with additional toll gates and waiting time if applicable.

What is included in your standard chauffeur service rates?

Our rates include professional chauffeur, fuel, insurance, Salik (toll gates), parking fees, and bottled water. Additional charges may apply for waiting time beyond the grace period and inter-emirate travel.

How do I identify my chauffeur at the airport or hotel?

Your chauffeur will be waiting at the arrivals hall holding a sign with your name. We also provide the chauffeur's name, photo, contact number, and vehicle details 2 hours before your pickup time.

Do you offer corporate accounts for business clients?

Yes, we provide customized corporate accounts with monthly billing, dedicated account managers, priority booking, and discounted rates for regular business transfers and client transportation.

What happens if my flight is delayed?

We monitor all flight schedules in real-time. Your chauffeur will adjust the pickup time accordingly at no extra cost for flight delays. For international flights, we provide 60 minutes complimentary waiting time.

Can I request a specific vehicle model or color?

Yes, you can request specific models and colors subject to availability. We recommend making such requests at least 48 hours in advance, especially for luxury models like Rolls Royce or specific color preferences.

Are your vehicles insured for passenger safety?

All our vehicles are fully insured with comprehensive commercial insurance covering passengers and third-party liability. We maintain regular safety inspections and adhere to RTA regulations.

Do you provide services during UAE public holidays?

Yes, we operate 24/7 throughout the year including all UAE public holidays. Please note that premium rates may apply during major holidays and special events due to high demand.

What is your policy for waiting time and additional stops?

We provide 15 minutes complimentary waiting time for airport arrivals and 10 minutes for other pickups. Additional waiting time is charged per hour. Extra stops within Dubai are allowed in hourly packages or charged per stop in transfer services.

How can I modify or cancel my existing booking?

You can modify or cancel bookings by calling our 24/7 customer service at +971 54 735 0841, via WhatsApp, or email. Changes are subject to vehicle availability and cancellation policies.

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