Refund Policy

Effective Date: 11-05-2025

At Vertex Limo, we are committed to providing a premium and reliable chauffeur service across Dubai. Your satisfaction is important to us. This Refund Policy outlines the terms under which refunds may be issued.

1. Booking Cancellations

Standard Bookings

  • Free Cancellation: Bookings cancelled at least 24 hours prior to the scheduled pickup time are eligible for a full refund.

  • Late Cancellation: Cancellations made within 24 hours of the scheduled pickup time will incur a 50% cancellation fee.

  • No Show: If the passenger does not show up without prior notice, no refund will be issued.

Hourly & Daily Hires

  • For hourly or full-day bookings, cancellations must be made 48 hours in advance for a full refund.

  • Cancellations made within 48 hours will incur a 50% charge, and cancellations within 24 hours are non-refundable.

2. Changes to Bookings

  • Changes to the pickup time, date, or location can be made up to 12 hours before the service with no charge.

  • Any changes requested within 12 hours are subject to availability and may incur additional charges.

3. Delays & Service Disruptions

  • If a delay or disruption is caused by Vertex Limo, such as a vehicle breakdown or driver unavailability, you are entitled to a full or partial refund, depending on the circumstances.

  • If the delay is due to client-related reasons (e.g. incorrect information, late arrival), no refund will be provided.

4. Refund Process

  • To request a refund, please contact our customer service team at booking@vertexlimo.com.

  • Refunds are typically processed within 7–10 business days after approval.

  • Refunds will be issued via the original payment method.

5. Non-Refundable Services

  • Services that have been partially used are non-refundable.

  • Additional charges such as tolls, parking, or waiting time are non-refundable once incurred.

6. Special Events and Peak Times

  • During holidays, exhibitions, or major Dubai events, a non-refundable deposit may be required.

  • These bookings may have custom cancellation terms, which will be communicated at the time of reservation.

If you have any questions about this policy or need assistance, please contact us at:

Vertex Limo Customer Support
📧 Email: [booking@vertexlimo.com]📞 Phone: +971 54 735 0841
🌐 Website: [www.vertexlimo.com]

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